Privacy Statement | Desert Island Survival

Last updated: April 2026

1. Who We Are

Desert Island Survival Ltd (“Desert Island Survival”, “we”, “us”, or “our”) is a company registered in England and Wales under company number 10316746. Our registered address is F1, 3 Montagu Square, London W1H 2LA.

We are the data controller of the personal information we collect from you. This means we are responsible for deciding how and why your personal data is collected and processed.

If you have any questions about this Privacy Statement or how we use your personal data, please contact us at info@desertislandsurvival.com.

2. Personal Data We Collect

2.1 Information you provide directly

We collect personal data that you give us directly when you:

Enquire about or make a booking for an expedition
Complete a form on our website (including our quiz or booking forms)
Sign up to receive our newsletter or marketing communications
Contact us by email, telephone, or via social media
Complete our Medical Disclosure Form
Participate in post-trip feedback surveys

The personal data we collect in these circumstances may include your name, email address, postal address, telephone number, date of birth, passport details, emergency contact details, dietary requirements, and medical information.

2.2 Information we collect automatically

When you visit our website, we may automatically collect technical data including your IP address, browser type, operating system, the pages you visit, and the time and date of your visit. This information is collected via cookies and similar technologies. Please refer to Section 8 for our Cookies policy.

2.3 Information from third parties

We may receive information about you from third-party platforms such as Meta (Facebook, Instagram and WhatsApp) where you interact with our advertising, or from our quiz and form-building platforms. We will handle any such information in accordance with this Privacy Statement.

3. How We Use Your Personal Data

We use your personal data for the following purposes and on the following lawful bases:

To process and manage your expedition booking (lawful basis: performance of a contract)
To communicate with you about your booking, including pre-departure information, safety documentation, and trip updates (lawful basis: performance of a contract)
To send you marketing emails, newsletters, and promotional content, where you have given your consent or where we have a legitimate interest in doing so as an existing customer (lawful basis: consent or legitimate interests)
To process payments and manage our financial records (lawful basis: performance of a contract and legal obligation)
To comply with our legal obligations, including health and safety requirements (lawful basis: legal obligation)
To improve our website, services, and marketing through analytics and feedback (lawful basis: legitimate interests)
To respond to enquiries and provide customer support (lawful basis: legitimate interests)

4. Marketing Communications

We will only send you marketing emails or newsletters where you have given your consent to receive them, or where you are an existing customer and we are marketing similar services to those you have previously purchased from us.

You can withdraw your consent or opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email we send
Emailing us at info@desertislandsurvival.com with a request to be removed

Please note that opting out of marketing communications will not affect communications that are necessary to service your existing booking.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your data with:

Third-party service providers who assist in delivering your expedition (including local guides, instructors, accommodation providers, and transport operators), but only to the extent necessary for delivery of your trip
Our email marketing platform (ActiveCampaign) for the purpose of managing and sending communications
Our payment processors (Stripe and Flywire) for the purpose of processing transactions
Our website analytics provider (Google Analytics) for the purpose of understanding website usage
Professional advisors including accountants and legal advisers, where required
Law enforcement agencies, government bodies, or courts where we are legally required to do so

All third-party service providers are contractually required to handle your data securely and in accordance with applicable data protection law.

6. International Data Transfers

Some of our third-party service providers are based outside the United Kingdom. In particular, our email platform (ActiveCampaign) is based in the United States. Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place in accordance with UK GDPR requirements, including the use of Standard Contractual Clauses or reliance on adequacy decisions where applicable.

You may contact us at info@desertislandsurvival.com to obtain further information about the safeguards in place for international data transfers.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

As a general guide:

Booking and financial records are retained for 7 years following the completion of your expedition, in line with our legal and accounting obligations
Medical disclosure information is retained for the duration of your booking and deleted within 12 months of your expedition completion date
Marketing contact data is retained until you withdraw your consent or request erasure
Website analytics data is retained in accordance with the retention settings of our analytics platform

Where there is no ongoing legal or operational reason to retain your data, we will securely delete or anonymise it.

8. Cookies

Our website uses cookies to distinguish you from other users and to improve your experience when visiting our site. A cookie is a small text file that is placed on your device when you visit a website.

We use the following types of cookies:

Strictly necessary cookies: required for the operation of our website
Analytical/performance cookies: help us understand how visitors use our website (including Google Analytics)
Functionality cookies: allow us to remember choices you make on our website
Targeting cookies: used to deliver relevant advertising via platforms such as Meta

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website without changing your cookie settings, you consent to our use of cookies.

9. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

Right to access: you may request a copy of the personal data we hold about you
Right to rectification: you may request that we correct any inaccurate or incomplete data we hold about you
Right to erasure: you may request that we delete your personal data where there is no longer a legal basis for us to hold it
Right to restrict processing: you may request that we restrict the processing of your data in certain circumstances
Right to data portability: you may request that we provide your data in a portable, machine-readable format
Right to object: you may object to our processing of your data where we rely on legitimate interests as our lawful basis
Rights in relation to automated decision-making: you have the right not to be subject to decisions made solely by automated processing that significantly affect you

To exercise any of these rights, please contact us at info@desertislandsurvival.com. We will respond to all valid requests within one calendar month. There is no charge for making a request.

10. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it against unauthorised access, loss, or destruction. These measures include secure encrypted connections (SSL/TLS) for our website and the use of reputable third-party platforms with strong security standards.

Whilst we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) in accordance with our legal obligations.

11. Children’s Data

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 without verifiable parental or guardian consent. If you believe we have collected data from a child under 13 without appropriate consent, please contact us immediately at info@desertislandsurvival.com and we will take steps to delete that information.

For family expeditions involving participants under the age of 18, we require a responsible adult to provide consent and to complete all booking and medical disclosure documentation on behalf of any minors in the group.

12. Links to Other Websites

Our website may contain links to third-party websites. Desert Island Survival has no control over the content or privacy practices of those sites and accepts no responsibility or liability for their privacy policies. We encourage you to review the privacy statement of any external site you visit.

13. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the ‘Last updated’ date at the top of this page and, where appropriate, notify you by email. We encourage you to review this statement periodically.

14. Complaints

If you have any concerns about how we handle your personal data, please contact us in the first instance at info@desertislandsurvival.com. We will do our best to resolve your concern.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

Website: www.ico.org.uk
Telephone: 0303 123 1113

Contact

Desert Island Survival Ltd
F1, 3 Montagu Square, London W1H 2LA
Company number: 10316746
Email: info@desertislandsurvival.com

This Privacy Statement should be read in conjunction with our Terms and Conditions.